Virtual Education: How to Stay COOL When Things Heat Up!

When:  Dec 7, 2021 from 13:00 to 14:15 (ET)

Jan M. McLaughlin, CSP

Have you noticed? We can’t change other people, we can only change ourselves. But, by altering our actions and reactions we CAN influence the responses we receive. Reduce your stress level by learning to coexist with life’s difficult people, become less of a target for negative behaviors, take care of yourself – and stay COOL!

Learning Objectives

Recognize how your body language and tone of voice can escalate a situation.

Employ the three keys to active listening—essential to reducing defensiveness.

Utilize the three Verbal Aikido techniques and stay COOL!

0.1 CEUS


Amber Bulloch
(850) 878-3221