Jan M. McLaughlin, CSP
Have you noticed? We can’t change other people, we can only change ourselves. But, by altering our actions and reactions we CAN influence the responses we receive. Reduce your stress level by learning to coexist with life’s difficult people, become less of a target for negative behaviors, take care of yourself – and stay COOL!
Recognize how your body language and tone of voice can escalate a situation.
Employ the three keys to active listening—essential to reducing defensiveness.