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Virtual Education - Great Customer Service is Not Enough
Feb 17, 2021 from 11:00 AM to 12:00 PM (ET)
Bobbi Nance, President, Recreation Results
In a world where customized, on-demand, Instagrammable services are quickly becoming the norm, how are park and recreation organization supposed to compete? We’ll have you stepping into your customers' shoes in order to re-evaluate the way you think about your programs, facilities, and services and show you the moments that really matter to keep your customers coming back.
Describe the difference between customer service and customer experience and which one matters most.
List the 4 key questions you need to constantly use to evaluate your services if you want to improve customer loyalty.
Turn the examples shared into a mini action plan to implement at their own programs and facilities.
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Tallahassee, FL 32301
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