Virtual Education - Great Customer Service is Not Enough

When:  Feb 17, 2021 from 11:00 AM to 12:00 PM (ET)
Bobbi Nance, President, Recreation Results 
In a world where customized, on-demand, Instagrammable services are quickly becoming the norm, how are park and recreation organization supposed to compete? We’ll have you stepping into your customers' shoes in order to re-evaluate the way you think about your programs, facilities, and services and show you the moments that really matter to keep your customers coming back.
Learning Objectives
  • Describe the difference between customer service and customer experience and which one matters most.
  • List the 4 key questions you need to constantly use to evaluate your services if you want to improve customer loyalty.
  • Turn the examples shared into a mini action plan to implement at their own programs and facilities.
0.1 CEUS

Location

Online Instructions:
Url: http://www.frpa.org/mbr/virtualeducation
Login: Instructions will be sent to you once registered on logging in

Contact

Amber Bulloch
(850) 878-3221
amber@frpa.org